About Me
Personable and outcome-oriented Business Operations Management and Client Services Professional with 15+ years of experience directing sales and customer service teams, formulating annual sales plans, and offering guidance on achievable forecasts within corporate settings. Highly skilled at retaining market awareness to comprehend market trends, monitoring performance and productivity, coaching and developing staff, and executing promotional strategies to drive revenue growth.
My Expertise
1
Leadership and Management
I excel in supervising diverse teams, offering guidance, and developing staff, resulting in improved performance and reduced turnover.
2
Business Analysis and Strategy
I demonstrates proficiency in analyzing business trends, monitoring KPIs, and formulating strategic plans to drive revenue growth and optimize performance.
3
Customer Service and Relationship Management
I have a strong track record in building and maintaining client relationships, managing large client portfolios, and ensuring high customer satisfaction and retention rates.
4
Communication
Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
5
Operations and Process Improvement
I showcase expertise in streamlining operations, implementing new processes, and managing complex scheduling and logistics across various industries.
6
Sales and Marketing
I have experience in leading sales teams, developing marketing strategies, and achieving sales targets in both retail and B2B environments.
7
Financial Management
I demonstrate skills in budgeting, financial reporting, inventory management, and maintaining profitability in various business settings.
8
Adaptability and Innovation
I have shown the ability to quickly adapt to changing circumstances, such as transitioning programs from in-person to digital formats, resulting in significant improvements in attendance and engagement.
My Work Experience
1
Store Manager at Starbucks (January 2023 - Present)
Lead a team of 20+ members, focusing on customer service excellence, business analysis, and operational efficiency, resulting in increased customer traffic and store profitability.
2
Business Operations Manager at Austin Woman Magazine (January 2022 - January 2023)
Managed a sales team, oversaw editorial and design processes, and coordinated distribution, leading to successful achievement of advertising sales goals and increased magazine distribution.
3
Operations Manager at Florida Educational Services (May 2018 - December 2021)
Expanded the program's reach, managed complex scheduling for over 200 classes annually, and successfully transitioned to digital formats during COVID-19, resulting in a 300% boost in attendance for many courses.
4
Account Manager at Builder Homesite, Inc. (August 2015 - May 2018)
Managed a 90+ client portfolio, maintaining a 95% yearly client renewal rate while coordinating between clients and various internal teams.
5
Assistant Account Manager at Brandmuscle (November 2010 - September 2014)
Supervised a team of 4-6 Client Service Representatives, managed customer escalations, and maintained SOC-1 compliance while fostering team development.
My Education
Bachelor of Arts in Humanities
University of Texas at San Antonio
With a Bachelor of Arts in Humanities focused on Classical Studies, I have honed my research and analytical abilities to explore the intricacies of ancient cultures and philosophies. This academic background not only deepens my understanding of historical contexts but also enhances my communication skills, enabling me to convey complex ideas clearly and effectively. Whether analyzing texts or presenting findings, my training empowers me to engage thoughtfully with diverse perspectives, making connections that resonate in today’s world. My passion for classical studies fuels my commitment to lifelong learning and enriches my contributions in any professional setting.
My Skills
Management Skills
Account Management, Leadership, Team Management, Succession Planning, Conflict Management, Training & Development, Process Improvement, Program Management
Operational Skills
Operations & Safety Assessments, Inventory & COGS Management, Scheduling, Financial Reporting & Analysis, Budgeting
Analytical Skills
Business Analysis, Data Analysis, KPI Reporting, Forecasting
Customer Service Skills
Customer Service, Customer Relationship Management (CRM), SLA Review & Reporting
Technical Skills
Content Management Systems (CMS), Google Workspace, Microsoft Office, QuickBooks, Salesforce
Tools and Platforms
Dropbox, MailChimp, Trello, Slack, Workforce Management (WFM), WordPress, HubSpot, Launchpad, Sales Genius
My Achievements
My Hobbies and Interests
Hiking
I enjoy exploring nature and getting some exercise by going on hikes with friends and family.
Photography
I am passionate about capturing beautiful moments and sharing my perspective through my photography.
Reading
I enjoy immersing myself in new worlds and learning from different perspectives through reading.
Family & Pets
I have an amazing, artistic, witty human son, a beautiful Siamese mix named Blanca and two adorable rescue dogs: Sophie Belle (a Lab-Chow mix) and Buddy (a German Shepherd-Lab mix).
Contact Me
Jennifer Ramos Perkins
your_email@example.com
(737) 931-7775
(123) 456-7890
https://www.linkedin.com/in/jenrp/
linkedin.com/in/your-profile
